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he New York Times: How I Fixed My Delivery Woes
Two years ago this month, I bought my wife a physical subscription to The New York Times, the kind where they throw the paper onto your driveway. She loves reading it the old-fashioned way, with the ink on the paper. As do I. It’s better than online. You walk down your driveway every morning. The Times rattles when you unfold it. It rattles again when you turn the page to read the next article. It’s ready when you are to read where you left off.
Prior to this, she’d sometimes pick one up while shopping, at Damark’s Market Deli or the East Hampton IGA. But it was usually just once or twice a week. It was Valentine’s Day 2020. It made a good gift.
Things went along fine for a while. But then, suddenly, in October 2021, it stopped. It wasn’t there for two days, then a week, then a week and a half.
The New York Times puts you on hold to transfer you to “delivery.” The music they play is jazz – Gerry Mulligan, I think. Very cool.
And then you are talking to somebody. No delivery yesterday? We’ll credit you for that day. Oh, a week? I can credit you for no paper for up to a week. What’s your address? Twenty-seven Three Mile Harbor Hog Creek Road in East Hampton? Call us back tomorrow and let us know if it’s better. Glad to help.
But there was no paper the next day, or the next. I got more credits. But still there was no paper.
I learned a lot about how they handled delivery problems. They really want you to call back every single day to report a nondelivery. I mentioned I like Gerry Mulligan, but being on hold 20 minutes a day was a hardship. They said the more you call, the sooner we’ll open an investigation about it.
“We have about 32,000 distributors,” an agent said on one call. “It’s not easy to do.”
I asked for our delivery boy’s number.
They said no.
I then told this agent I’d founded Dan’s Papers in 1960 and always took delivery seriously to fix any problem.
This didn’t go anywhere.
This went on and on. Months went by. They could give me more credit. Did I want to cancel my subscription? No?
This kept up through the end of 2021 and into the winter of 2022. Making matters even worse was the fact there were no credits being deducted on my Amex account. It was $84 a month. They were still charging me as if I got the paper.
An agent spent half an hour looking into that. He found that my wife had ordered a free crossword puzzle from Apple and Apple was now overseeing the billing. When I told my wife she’d have to cancel that for the credits to go through from the Times, she took it well enough. But I still saw no credits.
My calls were now an over-the-top whine. I have paid $600 to The New York Times for you to not deliver my paper. And we pay more when we buy it at the store anyway. Do something! They did nothing.
Then something going on in East Hampton gave me an idea. East Hampton Town owns the East Hampton Airport and wants to make it less noisy, so, on May 17 they will close the airport for two days and then reopen it with the town still the owner, but now it will have a quieter noise level designation.
I’m going to cancel our subscription for four days, I told my wife, then get a new one four days later but in your name instead of mine. Maybe then they’ll deliver it to the right place.
Good luck with that, she said.
I called the Times and in two minutes an agent talked me out of it. If you do that, he said, you will lose all the credits we’ve put into your account. No, we don’t refund the money for nondelivery. We credit your account forward. Future deliveries will be at no charge until the credits run out. How about I give you another month of credits and let me fix it?
So I agreed to this. A month free! For a newspaper I pay for but haven’t seen in five months. I was stunned that I did this. And this didn’t work either.
Now we come to the grand finale of this story. A week ago, we were four miles into the Northwest Woods to meet up with some friends for a beach walk. On the way we passed a road with a street sign that read Three Mile Harbor Drive. We took a detour. Number 27 was an estate with an iron gate. About a dozen copies of a newspaper were sprinkled on the lawn just inside. Newspaper delivery people had been throwing them over the gate and onto the lawn.
I was convinced these were our newspapers but my wife was not so sure. She stopped me from opening the gate to slide out a paper to see if it was The New York Times. You’ll get in trouble, she said. They could be newspaper subscribers, too. We drove on.
Later, I found the estate owner’s name, address and phone number. Don’t ask how I did this.
We’re trying to get The New York Times to stop, they told me. We come out about once every other weekend. We don’t read it and we don’t want it. We’re not getting anywhere either.
So here’s what happened. On a rainy day Sunday, three days later, we drove over, opened the gate (they’d given us permission) and removed the blue plastic bag with a 6-pound Sunday New York Times in it and drove home.
Sliding the paper out of the plastic, a white envelope fell to the floor. On the front was printed the following: “Happy Valentine’s Day. Your delivery boy, Anthony.” And there was his phone number. He was hoping to get a tip.
We called the number, he identified himself, and next day he delivered The New York Times to our driveway, and he’s been doing it since then. That first day he also delivered the New York Post, Newsday and The Wall Street Journal just to be nice.
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Frequently Asked Questions About new york times delivery problems
If you have questions that need to be answered about the topic new york times delivery problems, then this section may help you solve it.
How do I report a NYT delivery problem?
Report a Delivery Issue The best way to report a delivery problem from the last seven days is on the Report an issue page in your New York Times account. Go to the Home Delivery section on your account page. Select Report next to Report a delivery issue in the Delivery Information section.
How long does New York Times take to ship?
Processing times can range from 2 to 10 business days, but are subject to change because of high order volume during our holiday season throughout November and December. Please note that business days are Monday through Friday and exclude weekends and Federal holidays.
Who delivers The New York Times?
Your newspaper is delivered by a New York Times distributor the day after publication.
Does The New York Times still deliver?
Have The New York Times delivered by U.S mail. Delivery is available two days after publication in most areas. For more information, or to start service, please call 1?800?NYTIMES (1?800?698?4637) from 7 a.m. to
How do I complain about not being delivered?
You should contact the seller to ask for a redelivery or a refund – you can phone, email or write a letter. You can choose not to have future deliveries left with a neighbour by completing a form on the Royal Mail website.
How long does 24 hour shipping take?
USPS Priority Mail Express lets you ?overnight? packages in 1-2 business days guaranteed in the US. You can also use USPS Priority Mail Express for international shipments, which arrive in 3-5 days guaranteed.
What is the average time packages arrive?
However, the best (and actually the most accurate) one is the United States Postal Service’s own brand option. Generally speaking, standard mail takes around 3 to 4 days for it to be delivered, priority mail takes 1 to 3 days, and priority express mail takes 1 to 2 days.
How do I get the New York Times Home Delivery?
To purchase a Home Delivery subscription, visit nytimes.com/subscription/home-delivery. Enter your ZIP code and select View delivery options. Once you have selected your preferred delivery option, you will be prompted to set up your account.
How do I get the times delivered?
Simply visit Deliver My Newspaper and enter your postcode to search for a local newsagent who will deliver your newspaper to your door.
Can I get the daily mail delivered to my door?
You can order all of your favourite newspapers and magazines including The Sun, Daily Mail, The Guardian, The Times, Hello, Chat, Take a Break, Womens Weekly, TV Times and get the latest issue delivered in as fast as just 15 minutes.
How much does it cost to get the NYT delivered?
Your payment method will automatically be charged in advance the introductory rate of $4 every 4 weeks for 1 year, and after 1 year the standard rate of $17 every 4 weeks. Your subscription will continue until you cancel.
Why isn’t my mail being delivered to my house?
For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked “Where is My Package” or “Where is My Mail.” For lost or damaged mail, file a claim for either international mail or domestic mail.
Why can’t I get mail delivered to my house?
Sometimes USPS won’t deliver to your home if it’s located in a rural area, or if it’s in a place where there aren’t many other homes around. USPS needs to deliver mail and packages to every single residential address in the country, which can get fairly time-consuming.
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